Mega walk-in drive for any graduate at Genpact

Genpact is a professional services firm that focuses on digital transformation for clients, integrating principles such as design thinking, analytics, and digital technologies with domain and industry expertise to create disruptive business outcomes.

Genpact provides value to clients through digital-led, domain-enabled solutions that drive innovation and through intelligent operations enabled by digital technologies that design, transform, and run clients’ operations. The company uses a Lean DigitalSM approach, which is continually refined in one of the world’s largest digital process sandboxes, where thousands of processes are tested and improved.

Genpact has been serving clients for two decades, starting as a General Electric division and becoming an independent company in 2005. The company employs over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. It serves clients from the Fortune Global 500 and beyond.

Genpact is conducting a walk-in interview on 22nd February 2023 for the position of Technical Support in the BPO/Call Centre department.

Roles and responsibilities:

following are some potential roles and responsibilities for a position requiring 1+ years of PC desktop support or technical support experience with client contact, knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/iPads), automotive industry experience, experience using an issue ticketing system such as Salesforce, Clarify, Remedy, or Footprints, and basic knowledge of Unix/Linux/SQL as needed for application/technology:

• Providing technical support to end-users who are experiencing issues with their PC desktops, software applications, mobile devices, or other technology-related problems.
• Troubleshooting hardware and software issues, identifying the root cause of the problem, and providing a resolution or workaround to the end-user.
• Installing, configuring, and maintaining hardware and software for end-users, including operating systems, printers, and mobile devices.
• Communicating with end-users in a professional and courteous manner to understand their issues and to provide timely and accurate updates on the status of their technical issues.
• Logging and tracking technical issues using an issue ticketing system such as Salesforce, Clarify, Remedy, or Footprints, ensuring that all issues are documented and tracked until resolution.
• Collaborating with other technical teams or vendors to resolve more complex technical issues, ensuring that all parties are kept informed of progress and resolution.
• Developing and maintaining technical documentation, including knowledge base articles, user guides, and FAQs to provide end-users with self-help resources and to improve the efficiency of the support team.
• Staying up-to-date with new technologies and software applications, as well as industry trends, to provide the best possible support to end-users.
• Basic knowledge of Unix / Linux / SQL as needed for application/technology.                             Minimum Qualification:
• The candidate should have completed their graduation from any discipline
• The candidate should have a minimum of one year of experience in technical voice support.

Experience: The job requires 1-3+ years of experience and any graduate qualification.

Job Location: The job location is Hyderabad/Secunderabad.

Salary: The salary offered is ₹2,00,000 – 4,00,000 per annum.

Interview Date: 

The interview will take place on 22nd February from 11.00 AM to 3.00 PM at F9P5+3FV, Hafeez pet Rd, Vinayaka Nagar, Hafeez pet, Hyderabad, Telangana 500049.